A small company has a website that provides online customer support. The company requires an account recovery process so that customers who forget their passwords can regain access. Which of the following is the BEST approach to implement this process?
A. Replace passwords with hardware tokens which provide two-factor authentication to the online customer support site.
B. Require the customer to physically come into the company's main office so that the customer can be authenticated prior to their password being reset.
C. Web-based form that identifies customer by another mechanism and then emails the customer their forgotten password.
D. Web-based form that identifies customer by another mechanism, sets a temporary password and forces a password change upon first login.
Answer: D